Shopping Cart
There are no more items in your cart
SimplyStick is an Australian-based and owned business. www.simplystick.com.au is a website that is owned and operated by Pilot Program Pty Ltd (ABN 48 918 122 885). We operate out of Sydney, Australia.
Agreement
When you place an order with us, you voluntarily enter into an agreement between you and SimplyStick subject to the terms below:
• You agree to make a purchase based on the price shown on the website.
• You will receive a confirmation email along with a copy of the tax invoice detailing your information. This is a confirmation that we have accepted your order with the specified price including shipping cost.
• We will not be liable for any wrong information entered that results in the order being lost in transit or returned to us. So please check your information thoroughly during the ordering process.
• If any items in your order are not available, we reserve the right to cancel the order and payment made will be refunded in full.
• We reserve the right to cancel the agreement between us at any given time if deemed necessary. Payment made for the order will be refunded in full.
• We reserve the right to change or discontinue any items sold at any time.
Payment
We accept Visa, MasterCard, American Express, PayPal, Afterpay and Klarna. There is no surcharge or interest on any payment methods on our website. However late fees may apply on Afterpay and Klarna. Please view their terms and conditions for more details.
SimplyStick uses 128 BIT SSL Certificate Encryption to ensure that your credit card information is encrypted and is protected with the highest level of encryption.
Price
All currency shown on the website is in Australian Dollars and includes GST. If you are paying using a foreign card which charges you in a foreign currency, the exchange rate will be based on your credit card company policy. Both charges and refunds are only made in Australian Dollars and we are not responsible for any loss due to exchange rate fluctuations.
All prices are correct at the time it is shown on the website. In the unlikely event that there are pricing errors, we will get in contact with you with the options for you to pay the price difference or cancel the order for a full refund. We reserve the right to make any changes to the price at any time.
Final cost of your orders includes a flat rate shipping cost unless specified.
Promo Codes
Only one promo code can be used at checkout. Promo codes that we advertise will expire at the date mentioned in the advertisement and we reserve the right to discontinue any promo code without notice.
Promo codes will give you a discount on the total price of all items excluding the shipping cost unless stated otherwise.
If a promo code has been misused or has not met the terms and conditions of an email newsletter or advertising materials, we reserve the right to cancel or edit the final price of an invoice.
Items Description and Availability
All items are being described to the best of our ability and knowledge. Should there be any discrepancy between the description and the actual product, we will accept the liability to replace the item or make a full refund but not liable to make any compensation due to any loss.
All images of the items shown on the website are for illustrative purposes only. While we try our best to display the images as accurately as possible, please note that the items’ images or colours displayed on your device’s monitor may vary and may not truly reflect the actual item. We do not guarantee that colour will be an exact match to the actual product.
Shipping and Delivery
We aim to send your order out within the estimated time frame mentioned on our website. If we are unable to fulfil the order within the estimated time frame due to unforeseen circumstances, you will be notified by phone or email.
Our agreement is complete when you receive your order at the provided delivery address. The items will be under your responsibility from the completion onwards unless the item is found faulty or damaged in transit. All warranties are with the manufacturer and not SimplyStick. You should retain any warranty information or packaging of the item you received. Follow the product manufacturer's instructions in any fault or consult the manufacturers for repair and replacement policy.
Please read our shipping and delivery policy.
Returns and Refunds
We generally accept all returns, and our terms are in line with your statutory rights.
If you are unhappy with your purchase or simply change your mind, you have up to 100 days from the day of your purchase to return any change of mind purchase for a refund of the price of the items. All items need to be in its original resalable condition as received, unopened and unused.
Custom-made products are excluded from the 100-day money-back guarantee policy and cannot be returned for a refund unless deemed faulty. These items are marked respectively under the Shipping and Returns tab in their description.
To make a return, you will need to let us know your intention to return the item first by emailing or calling us before sending it back to us in the post so we know to look out for your parcel. You are advised to use a reliable method of postage; usage of registered post is recommended. You will be responsible for the returned parcel until it reaches us. We have the right to refuse an exchange or refund if the order was placed more than 100 days ago or if the returned item is damaged, used and/or without its original packaging.
Upon inspection, if the items satisfy the criteria of the conditions mentioned above, a refund will be made within 3 – 5 working days using the same method of payment you used when you make the purchase. Refunds are for the price of the items only excluding shipping cost.
Read our Returns & Refunds Policy
Privacy Policy
SimplyStick uses 128 BIT SSL Certificate Encryption to ensure that your credit card information is encrypted and is protected with the highest level of encryption. All information collected about you is used in accordance with our Privacy Policy.
Read our Privacy Policy.
Other Information
SimplyStick reserves the right to revise these terms at any time. You are advised to check the terms each time you order with us. These terms are governed by Australian consumer law. If any part of our agreement violates the law, the Australian consumer law will overwrite ours.